FAQs

90% of the questions sent to our customer services team by email are answered on this page. For ease of use, we’ve categorised them for you.

ACCESIBILITY

Registered Disabled Blue Badge Holders

The towns main car park, The Harbour Square has disabled blue bage holder only spaces located as close to the public toilets as possible.

Accessible Toilets

The towns main public toilets are located very close to disabled car parking spaces and have a seperate accessible toilet locked with the RADAR key scheme.

Accessibility

Due to our festival being held in lots of different venues we cannot garuntee that all venues will be accessible for disabled people. Although we try our best it utimitely comes down the the venue owners responsibity to make sure that their venue is accessibility friendly

HEALTH & SAFTEY

Lights

DO NOT touch or move any lights. Lights become very hot and while every precuation is taken to stop people from being able to touch or move them, it comes down to trusting people to be sensible.

Cable

Lights have high power electrical cables running between them, DO NOT touch or move any cable! There will be power points and power distribution boxes all over the town, these will be made clear and warnings put in place however if you see anyone tampering with any electical eqipment tell them to stop as they are endangering them self and contact us imedietely!

Road closures, Parking restricrtions, Barriers

Although we try not to obstruct the public as much as possible, to keep everyone safe we will have to barrier off some area. If you see any barriers around the town, these are not to inconvience you, they are there to protect you from being hurt, so please DO NOT bypass them! Tempory road closures and parking restrictions such as the bridge closure for the firework display will be in use around the town so please plan with caution and expect some delays.

Photo-Sensitive Epilepsy

The light show at the castle WILL contain strobing and fast moving light effects! While no single source of lighting elsewhere regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobing across multiple sources to a level where it may be considered unsafe for people who are affected by photo-sensitive epilepsy.